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Support   >> Email

Creating email accounts in cPanel
Setting up email accounts in Outlook Express
It's not working!!

Web Mail
You can access your email as web mail at:
There are three mail programs to choose from when accessing your web mail: NeoMail, Horde, and Squirrel Mail. We recommend Horde.

Creating email accounts in cPanel

You can use cPanel to create POP/SMTP email accounts for your domain that you can then access with an email client like Outlook Express.

1. Log in to cPanel. Click on the "Mail" icon. Make sure you choose "Mail", and not "Webmail" for this process.

2. Click on "Add/Remove Accounts". You will see that you have a default email account that was created when your hosting account was activated. The user name and password for this account is the same as your cpanel user name and password.

3. To create a new account, click on "Add Account" at the bottom.

4. In the E-mail field, type in your desired address. Some examples: info, contact, sales, your first name, etc.
- Choose a password and enter it into the "Password" field. Choose carefully, and be sure to remember it.
- Click on the "Create" button. You're done!


Setting up email accounts in Outlook Express

Follow these steps to send and receive email in Outlook Express using email addresses for your domain that you created in cPanel.

1. In Outlook Express, click on "Tools" and choose "Accounts..."

2. Click on the "Add" button and choose "Mail..."

3. Enter your name or email address as you would like it displayed. When you're done, click "Next" at the bottom

4. Enter the specific email address you would like to use. For example, . Click "Next"

5. Type your domain name, preceded by "mail.", into both the incoming and outgoing server fields. For example:

in the "Incoming mail [POP3, IMAP or HTTP] server" field, type:

in the "Outgoing mail [SMTP] server" field, type:

Important Update - Please Read

Click "Next"

6. Now enter the user name and password that you created in cPanel for this email account. Type in the username in the form of an email address, like this:

Make sure that "Remember password" is checked (as in yes), and click "Next"

7. Click on "Finish", and you're done!


It's not working!!

You've created your email account, set it up in Outlook Express or another email client, but it's not working properly. Follow these steps in the order that they appear, and there's a good chance your issue will be resolved.

1. Double check the user names and passwords in both cPanel and Outlook Express (or Eudora, Netscape Mail, etc) for spelling mistakes, typos, or just the wrong word altogether. You never know. This is also a good time to make sure that you've actually created the account in cPanel that you're trying to access.

2. Make sure your user name and password are all lowercase. No capitals.

3. Make sure your user name is entered as an email address in your email client. For example:

4. No luck yet? Change your incoming and outgoing mail servers from to the numbered IP address that your domain is assigned to. You can find this number in your welcome email. If you no longer have your welcome email, you can re-send it to yourself from the client area.

Enter the IP address by itself - no "mail." in front, or ".com" ".net", etc after it.

5. You can receive emails with your new account, but you can't send them.

In this case, it's your internet service provider (ISP) that is blocking your attempts to send email. ISP's sometimes block outgoing emails from any account but their own to try and prevent spammers from using their network.

We recommend simply using your ISP's SMTP server settings instead of your own. If you really want to use your own SMTP settings, try changing the outgoing port from 25 to 26 in the advanced property settings of your email account.

IMPORTANT UPDATE: the problem of ISP blocking of outgoing mail through SMPT is increasing in frequency. We now highly recommend that you use your ISP's original SMPT settings for all outgoing emails from your hosted account.

In your email program (Outlook Express, Eudora, Thunderbird, etc) simply copy the SMPT server address from your main email account with your ISP to the SMPT server field of your hosting account.


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